RETURNS POLICY

If you are not completely satisfied with your purchase, we are here to help. This returns policy explains how to return items purchased through Apex.

1. Eligibility for Returns
   Items may be returned within 30 days of delivery, provided they are unused, in their original condition, and returned with all packaging, labels, manuals, and accessories. Some items may be excluded for hygiene or customisation reasons; these will be clearly identified at the time of purchase.

2. How to Request a Return
   To begin a return, please contact our customer service team with your order number, the item(s) you wish to return, and the reason for return. We will confirm whether the item is eligible and provide instructions on how to send it back.

3. Faulty or Damaged Items
   If an item arrives damaged or develops a fault within a reasonable period, please notify us as soon as possible. We may request photos to speed up the assessment. If confirmed faulty, we will arrange a repair, replacement, or refund.

4. Incorrect Items
   If you receive an incorrect product, please let us know immediately. We will arrange collection of the incorrect item and send the correct product as soon as possible.

5. Change of Mind
   If you wish to return an item because you no longer need it or purchased in error, return shipping costs may apply unless agreed otherwise.

6. Refunds
   Once your return is received and inspected, refunds are issued to the original payment method. Please allow up to 7 working days for processing after we receive the returned item.

7. Exclusions
   The following cannot be returned unless faulty:
   • personalised or custom-printed items
   • products made to order
   • opened consumables or hygiene-sensitive products
   • clearance or end-of-line items marked as non-returnable